If you are looking customer relationship tool in open source technology, you will always get all the features in SugarCRM. SugarCRM is an open source and web based customer relationship management ( CRM ) software , offers unlimited fully functional CRM to users . Due to its open source behavior, it is customizable, Sugar CRM is written in PHP. SugarCRM comes in different edition , in which community edition is free and offers most of the features that can be expected to fulfill your needs . You can find SugarCRM different edition from SugarCRM Packages And Pricing .
What does crm software do ?
CRM Softwares manages applications and designed to help businesses customer data and sales, interaction, access business information, marketing and customer support as well as employee, in short it manage business customer relationship , contacts, clients and sales .
Download the Latest SugarCRM :
Download the latest version of SugarCRM Community Edition available at its official site link Download SugarCRM and this will redirect to sourceforge.net site. You can find direct download latest SugarCRM list and download from this Link . At the time of writing this guide article, the latest stable version of SugarCRM is 6.5.22 .
# cd /opt # wget http://sourceforge.net/projects/sugarcrm/files/latest/download -O SugarCE-6.5.23.zip # unzip SugarCE-6.5.23.zip # mv SugarCE-Full-6.5.23 /var/www/html/crm
Prerequisite Installation Requirements :
Here we should already configure environment , where SugarCRM will be run , so we need to configure Web Server as well as Database server ( MySQL or MariaDB ) with PHP , smply called LAMP or LEMP Server with PHP extensions and Library.
- Apache Web Server will be equal to 2.x version or later 2.x+ version.
- Minimum Requirement of MYSQL Version is greater than or equal to 5.x version .
- PHP version 5 with GD , curl library, with IMAP, SimpleXML, ZIP, ZLIB ,mbstring extension support.
Apache Configuration on CentOs / RHEL / Ubuntu Server :
Create a new Virtual host configuration file in apache. We have create a apache configuration file crm.conf in our apache configuration directory .
For CentOs / RHEL Server : # cd /etc/apache/conf.d/ # vim crm.conf For Ubuntu Server : # vim /etc/apache2/sites-available/crm.conf # ln -s /etc/apache2/sites-available/crm.conf /etc/apache2/sites-enabled/crm.conf
Add the follow lines in our apache configuration file.
<VirtualHost *:80> ServerAdmin [email protected] DocumentRoot /var/www/html/crm ServerName domain name ServerAlias www.domainname ErrorLog /var/log/apache/domainname-error_log CustomLog /var/log/apache/domainname-access_log common <Directory /var/www/html/crm/> Options FollowSymLinks AllowOverride All </Directory> </VirtualHost>
After that restart your web server daemon according to your OS.
# service httpd restart ( For CentOs / RHEL 5, 6 ) # systemctl restart httpd.service ( For CentOs / RHEL 7 ) # service apache2 restart ( For Ubuntu Server )
The files and directories under document root or path of SugarCRM directory should be writable from web server user and should have web server correct ownership and group ownership.
Install PHP Extension and Configuration :
For ubuntu User :
# apt-get install php5 php5-cli php5-xmlrpc php5-xsl php5-common php5-mysql php5-curl php5-gd php-pear php5-imap php5-mcrypt
For CentOS / RHEL Server :
# yum install php-gd php-imap php-soap php-ldap php-odbc php-mbstring php-pear php-xmlrpc php-xml
# yum install curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel
Set up MySQL database with user privileges :
You should have permission to create a database server and user and assign a permission user to database.
# mysql -u root –p Enter the password of mysql root password. # create database CrmDataBaseName # create user [email protected] identified BY 'password'; # grant all privileges on CrmDataBaseName.* TO ' Crm_Username '@'localhost' ; # FLUSH PRIVILEGES; # quit
Now after configuration apache , mysql and php configuration , we have already upload the code of SugarCRM on document root .Go into your favorite browser and open the domain name in browser and follow steps
Open http://your-domain.com in your favorite web browser and follow the easy instructions of SugarCRM Web Installer .
Here we have use our main domain and after that in crm folder we are installing sugarcrm .
First you need to do Langauage Selection and Next :
STEP 1 : SugarCRM Installation
STEP 2 : SugarCRM Installation
STEP 3 : SugarCRM Installation
STEP 4 : SugarCRM Installation
STEP 5 : SugarCRM Installation
STEP 6 : SugarCRM Installation
STEP 7 : SugarCRM Installation
STEP 8 : SugarCRM Installation
Congratulation and Thank you .. Now Enjoy your Customer Relationship Management.